Introduction

At Instalhost, we prioritise the security and privacy of your data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you use our services.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services. This may include:

• Contact details: name, email address, phone number
• Payment information: billing details required to process transactions (we do not store full card data on our servers)
• Website details: domain name, site content and configuration needed to provide hosting
• Usage data: logs, IP addresses, and performance metrics

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our hosting services
• Process payments and manage billing
• Communicate with you about your account, services, and updates
• Improve and personalise our services and support
• Comply with legal obligations

3. Data Protection

We take reasonable and industry-standard measures to protect your data, including:

• Encryption for data in transit (TLS/SSL)
• Hardened and secure servers
• Access controls and role-based permissions for staff

While we strive to protect your data, no system is completely secure. You are responsible for maintaining the security of your account credentials.

4. Data Sharing

We do not sell your personal information. We may share information with third parties only in limited circumstances:

• To comply with applicable laws, regulations, or legal requests
• To protect our rights, property or safety, or the rights, property or safety of others
• With trusted service providers that perform services on our behalf (for example, payment processors), under contractual confidentiality obligations

5. Your Rights

You have certain rights regarding your personal data where applicable by law, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal and contractual retention requirements)

To exercise these rights, please contact our support team (details below). We will respond in accordance with applicable law.

6. Cookies and Tracking

We use cookies and similar technologies to provide, secure, and monitor our services, and to enhance user experience. You can control cookie settings through your browser. For more details about the specific cookies we use, please contact us.

7. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and purpose for which it was collected.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will post the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team:

• Email: support@instalhost.com
• Support Portal: /support

Thank you for trusting Instalhost. We are committed to protecting your privacy and providing secure, reliable hosting services.